Enhanced On-boarding for Public Sector Service Center Managers
featuring Sheryl Stevens, NCWorks
Thursday, September 18, noon – 1PM
Effective on-boarding is essential for employee success, fostering early engagement, productivity, and alignment with organizational goals. With federal changes in programming, the role of Center Managers evolved to include cross-program coordination, functional team leadership, and performance monitoring, a critical gap emerged—there was no formal on-boarding process to support new managers in navigating these responsibilities. To address this need, a comprehensive on-boarding manual was developed as a process improvement initiative. Grounded in practical experience, stakeholder feedback, and a thorough review of the Career Center Manager role, the manual includes ten structured modules aligned with essential leadership competencies. Each module provides clear learning objectives, step-by-step guidance, and supplemental resources. PW=KdF9cjva
featuring Sheryl Stevens, NCWorks
Thursday, September 18, noon – 1PM
Effective on-boarding is essential for employee success, fostering early engagement, productivity, and alignment with organizational goals. With federal changes in programming, the role of Center Managers evolved to include cross-program coordination, functional team leadership, and performance monitoring, a critical gap emerged—there was no formal on-boarding process to support new managers in navigating these responsibilities. To address this need, a comprehensive on-boarding manual was developed as a process improvement initiative. Grounded in practical experience, stakeholder feedback, and a thorough review of the Career Center Manager role, the manual includes ten structured modules aligned with essential leadership competencies. Each module provides clear learning objectives, step-by-step guidance, and supplemental resources. PW=KdF9cjva
A lunch & learn with Dr. Mandi Stewart, NCSU MPA Program Director 04.08.2025
